Requirements:

• A law degree (NQF level 7 recognized by SAQA) is essential, along with 3 to 5 years of pertinent experience in the consumer protection sector.

Duties:

• Develop and implement consumer protection strategies, policies, frameworks, procedures, and systems.
• Provide guidance on matters related to consumer protection.
• Compile monthly reports that include statistical data and narratives on cases, evaluations, status determinations, and monetary assessments.
• Evaluate complaints and prepare preliminary assessment reports.
• Conduct compliance monitoring inspections within the province to ensure adherence to consumer protection legislation by businesses.
• Collect information and contribute insights on consumer protection issues.
• Provide data for trend analysis.
• Receive and assess complaints to verify their validity and identify necessary interventions.
• Investigate and mediate claims of unfair business practices in accordance with applicable legislation.
• Send the initial correspondence to the supplier within seven working days of receiving the complaint.
• Perform physical inspections at the supplier’s premises.
• Facilitate formal mediation and conciliation sessions between the complainant and the supplier.
• Draft settlement agreements.
• Prepare and issue comprehensive closing letters. Escalate and follow up on unresolved cases.
• Draft investigation reports.
• Conduct additional investigations on unresolved complaints as necessary.
• Update the status and outcomes in the complaints management system.
• Upload relevant supporting documents during case management.
• Manage and maintain the consumer complaints database.
• Engage with the public and stakeholders to address inquiries that may arise during workshops.
• Collaborate with Consumer Protection Agencies to carry out unannounced inspections of suppliers’ business premises for compliance purposes.

Notes:

Applications must be submitted online only at https://jobs.gauteng.gov.za.
Employer: Department of Economic Development

Location: 56 Eloff Street, Johannesburg

Closing Date: 05-03-2025.

Land Your Dream Job: Department of Economic Development Hiring ASD Consumer Investigator

Do you want to protect people from getting ripped off? The Department of Economic Development is looking for an ASD Consumer Investigator! This job helps keep businesses fair and protect our community. This article gives you all the info you need to apply for this important role. We’ll focus on what you need and how to make your application stand out.

Understanding the ASD Consumer Investigator Role

As a Consumer Investigator, you’re the champion for fairness! This job involves looking into complaints from people who feel they’ve been treated unfairly by a business. You’ll talk to people, gather evidence, and write reports. This role is all about making sure businesses play by the rules.

Key Responsibilities

What will you do every day? You’ll be investigating consumer complaints, interviewing people who have filed complaints, and collecting evidence to support those claims. You’ll also be preparing reports that summarize your findings. These reports are very important. They can lead to businesses changing their practices.

Impact on Consumer Protection

A Consumer Investigator has a huge impact! By looking into unfair business practices, you help create a fairer marketplace for everyone. Your work ensures people are not taken advantage of. Your actions protect people from fraud. It is an important responsibility!

Essential Qualifications: Law Degree NQF Level 7

Want to know the most important requirement? You need a law degree at NQF Level 7. Let’s break down what that means. This education is vital for the job. It ensures you know the law.

Decoding NQF Level 7

NQF Level 7 is a specific level in the South African education system. It means you have a Bachelor’s degree or an equivalent qualification. Wondering if your degree qualifies? Check the South African Qualifications Authority (SAQA) website. It can tell you the NQF level of your qualification.

Relevance of a Law Degree

Why a law degree? A law degree gives you special skills. You’ll learn about contracts, consumer protection laws, and how to do legal research. This knowledge is essential for understanding consumer complaints and investigating them properly. It gives you the tools you need to do the job well.

Navigating the Application Process

Time to get practical. How do you make your application shine? Follow these tips.

Crafting a Winning CV

Your CV is your first impression. Make sure it highlights your relevant skills. Focus on any experience you have in consumer protection or legal investigations. Did you work on similar cases during your studies? Highlight that! Make your CV speak to the job’s needs.

Preparing for the Interview

Nervous about the interview? Don’t be! Think about questions they might ask. Be ready to talk about consumer law, investigation techniques, and ethical considerations. Research the Department of Economic Development. Knowing their values will help you answer questions in a way that aligns with their mission.

Contacting Lebohang Molefe: Your Next Step

Got questions? Lebohang Molefe is the person to ask. Contacting them the right way can make a difference.

Purpose of Enquiries

What can you ask Lebohang? You can ask for more details about the job duties or the application process. Need something clarified? Don’t hesitate to reach out.

Professional Communication Tips

Send a professional email. Use a clear subject line. Be polite and to the point. A well-written email shows you’re serious about the job.

Consumer Protection Landscape in South Africa

This role operates within the bigger picture of consumer protection in South Africa. Here is an overview of that landscape.

Key Legislation and Regulatory Bodies

The Consumer Protection Act (CPA) protects consumers’ rights. The National Consumer Tribunal (NCT) helps resolve disputes between consumers and businesses. Knowing these organizations and laws is important for this role.

Current Trends in Consumer Complaints

What are people complaining about these days? Common issues include poor service, faulty products, and misleading advertising. Understanding these trends will help you be a more effective Consumer Investigator.

Link to Application

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Conclusion

Ready to take the next step? This Consumer Investigator position requires a law degree (NQF level 7). Contact Lebohang Molefe for any questions. Consumer protection is vital. You can help create a fairer economy for everyone. Apply now and make a difference!