Description

We are pleased to announce an exciting opportunity for a 12-month Learnership program. Throughout this Learnership, participants will acquire both practical and theoretical knowledge within a Call Centre setting. A basic monthly salary will be provided, along with reimbursement for expenses incurred. Upon successful completion, participants will be awarded a nationally recognized qualification. Additionally, there may be opportunities for suitable candidates to secure permanent positions. Training will encompass various roles and technologies, allowing individuals to gain valuable experience in the industry.

Requirements:

• Exceptional written and verbal communication skills in English
• Age between 18 and 35 years
• Applicants must be currently unemployed
• Completion of Grade 12 is mandatory
• Candidates should either reside locally or have their own accommodation and reliable transportation to commute to work
• A professional appearance and presentation are essential

PLEASE NOTE: Training is provided at no cost. There are no administrative fees or charges for study materials.

Launch Your Call Centre Career: Paid Learnership Opportunities

Ever wanted to work in a call centre, but you don’t have the experience? It’s a tricky spot! Many companies want people with experience. But how do you get experience if nobody hires you?

Landing that first job can be tough. One great way in is through a paid learnership. These programs give you training and pay you too!

This article tells you what paid call centre learnerships are all about. You’ll learn the good stuff, what you need, and what to expect.

What is a Call Centre Learnership?

A learnership is a training program that helps you learn a job. It mixes classroom learning with real work. This helps you get the skills you need.

Definition and Structure

Learnerships combine learning and doing. You’ll spend some time in class learning the basics. Then, you’ll work in a real call centre. This hands-on experience is priceless. You get to put what you learn into action.

Benefits of a Learnership

Learnerships are better than just taking a class. Here’s why:

• Earning a Salary: You get paid while you learn. This helps with your bills.
• Gaining Practical Experience: You learn by doing, not just reading. This is how you truly improve.
• Receiving Formal Qualification: You get a certificate when you finish. This shows employers you have the skills.

Key Requirements for Call Centre Learnerships

To get into a call centre learnership, you need a few things.

Educational Qualifications

Most learnerships need a Matric or Grade 12 certificate. Some might want certain subjects like English or Maths. It depends on the program.

Skills and Attributes

You also need some soft skills to do well in a call centre.

• Communication Skills: You must speak clearly and listen well. People need to understand you.
• Problem-Solving Abilities: Customers often have problems. You need to help them find solutions.
• Empathy and Patience: Some customers will be upset. You need to be kind and patient.

What to Expect During Your Learnership

What’s a day like in a call centre learnership? Let’s take a look.

Training Modules

You’ll likely learn about these topics:

• Customer service skills: Helping people with a smile.
• Communication techniques: Speaking and writing well.
• Call centre systems: Using the computers and phones.

Practical Experience

You’ll get to do real tasks, such as:

• Answering customer calls.
• Fixing customer issues.
• Entering data into computers.

Maximizing Your Learnership Experience

How can you get the most from your learnership?

Active Participation

Ask questions! Get feedback. Talk to mentors. The more you put in, the more you’ll get out.

Networking

Meet people. Build relationships with coworkers. Talk to people in the industry. These connections can help you later.

Link to Application

Follow our WhatsApp channel for daily latest vacancies

Turning Your Learnership into a Career

How do you turn your learnership into a full-time job?

Performance and Evaluation

Your work will be checked. Good work can lead to a job offer. Bad work might not. Do your best!

Further Education and Advancement

Think about what you want to do next. Maybe you’ll want to learn more about IT. Or become a team leader. Learnerships can be a launchpad!

Conclusion

Paid call centre learnerships are a great way to start your career. You get training, experience, and a salary.

Ready to start? Look for learnerships near you. Take the first step towards your call centre career. It could change your life!