Description

• Reference Number : REFS/022025
• Directorate : Directorate: Consumer Protection
• Number of Posts : 1

• Package : R 849 702.00 per annum (all-inclusive package)
• Enquiries : Siphiwe Nhlapho/ Lebohang Molefe/ Lwandile Phaledi-011 355-8540/8060/8526

Requirements:

A Law degree (NQF level 7 qualification as recognized by SAQA) is required, along with 3-5 years of experience in litigation, investigation, and court-related work. Additionally, candidates should possess 3-5 years of junior management experience at the Assistant Director level. A valid Code 8/10 driver’s license is essential.

Duties:

Oversee the formulation and execution of plans, policies, legislative frameworks, procedures, and systems to institutionalize Consumer Protection matters within GDED. Provide guidance on legislative issues. Prepare monthly reports that include statistical data and narratives on cases, evaluations, status updates, and monetary assessments. Conduct research and analysis on Consumer Protection topics. Analyze data to identify trends in unfair business practices prevalent in specific industries for investigations initiated by the office. Identify the reasons for delays in the resolution of complaints under investigation. Review investigation reports and implement necessary actions. Supervise the management of consumer complaints by investigators and verify or reassess the decisions made. Investigate and resolve cases involving alleged unfair business practices.

Address escalated cases referred to the office. Draft and facilitate the issuance of summons and subpoenas to individuals responsible for unfair business practices or conduct detrimental to consumers. Present cases in the Consumer Court. Collaborate with cluster departments within the Province to enhance Consumer Protection initiatives being undertaken by various departments, aiming to foster an investor-friendly environment through cohesive and structured consumer participation efforts. Represent consumers who have been adversely affected by unfair business practices in the Consumer Affairs Court. Work in conjunction with the Communication Unit on Consumer Protection initiatives. Engage with Provincial Consumer Protection and other Regulatory Authorities regarding Consumer Protection matters. Manage the utilization of physical resources.

Evaluate and monitor employee performance and conduct appraisals.Oversee the capacity and professional growth of personnel. Foster and sustain employee engagement while promoting a culture centered on performance management. Establish budgetary needs for the department in accordance with guidelines and the Public Finance Management Act (PFMA) requirements. Secure approval through the governance structures of the Department of Economic Development (DED), implement actions, and report in alignment with the received approvals. Ensure timely responses to audit inquiries.

Notes:

Applications must be submitted online only at https://jobs.gauteng.gov.za
Employer: Department of Economic Development

Location: 56 Eloff Street, Johannesburg

Closing Date: 05-03-2025

Criteria Questions:

Do you possess the necessary qualifications?
Do you have 3-5 years of experience in a related field, specifically in litigation, investigation, and court work?
Do you have 3-5 years of junior management experience (ASD) in litigation, investigation, and court work?

Land Your Dream Job: Deputy Director – Consumer Investigations Role (REFS/022025)

Ready to take your career to the next level? A job in public service could be your best move. Imagine yourself protecting people and making a real difference. The Department of Economic Development wants someone like you. They’re searching for a Deputy Director for Consumer Investigations. This article will guide you through the steps to apply for this awesome role.

Decoding the Deputy Director Role: Is It Right for You?

What does a Deputy Director in Consumer Investigations actually do? It’s more than just a job title. Let’s break down the main parts of this position.

Key Responsibilities: A Day in the Life

Think of a Deputy Director as a leader in the fight for fairness. You will manage investigations into unfair business practices. You’ll also help create policies to protect consumers. Working with different groups, like businesses and community leaders, is another key aspect. Every day brings new challenges and opportunities.

Essential Skills: What It Takes to Succeed

This role needs someone with strong skills. You’ll need to analyze information and understand laws. Great communication is crucial for explaining complex issues. Leadership skills are a must for guiding a team. If you love solving problems, this job is for you. Do you have what it takes?

Career Trajectory: Where This Role Can Lead

Where can this job take you? It’s a path to bigger things within the department. You might move up to a director-level role. Government experience opens doors to many opportunities. Imagine shaping consumer protection policies at a higher level.

Mastering the Requirements: Your Qualification Checklist

Let’s make sure you meet the job’s requirements. The Department of Economic Development has specific qualifications in mind. Do you have the right stuff?

Educational Foundation: Degrees and Certifications

A strong education is key. A degree in law, economics, or a related field is often needed. Certifications in consumer law can make you stand out. Show that you are committed to learning.

Experience Matters: Years of Service and Relevant Expertise

Experience is super important. The job posting will tell you how many years. Experience in investigations or consumer protection is a huge plus. Show how your past jobs made you ready for this role.

The Soft Skills Edge: Communication, Leadership, and Problem-Solving

Soft skills are what set you apart. Can you clearly explain things to others? Are you a natural leader? Do you love solving tough problems? Make sure your application shows these skills.

Crafting a Winning Application: Resume and Cover Letter Strategies

Your resume and cover letter are your first impression. Make them count! Tailor them to this specific job.

Resume Optimization: Highlighting Relevant Achievements

Don’t just list your past jobs. Show what you achieved. Did you improve a process? Did you resolve a difficult case? Use numbers to show your impact. Make it easy for them to see your value.

Cover Letter Essentials: Telling Your Story and Demonstrating Passion

Your cover letter is where you show your passion. Explain why you care about consumer protection. Connect your skills to the job’s needs. Make them believe you’re the perfect fit.

Keywords to Include: Getting Noticed by Applicant Tracking Systems (ATS)

Applicant Tracking Systems (ATS) scan your resume for keywords. Look closely at the job posting. Find words like “investigations,” “policy development,” and “consumer law”. Use these words in your resume and cover letter.

Acing the Interview: Preparing for Success

The interview is your chance to shine. Get ready to answer tough questions. Show them why you are the best person for the job.

Common Interview Questions: Anticipate and Prepare

What are your strengths and weaknesses? Why do you want this job? How do you handle tough situations? Think about these questions ahead of time. Practice your answers.

STAR Method: Answering with Impact

The STAR method is a great way to answer questions. STAR stands for Situation, Task, Action, Result. Describe the Situation, what was the Task, what Action you took, and the Result. This helps you tell a clear and compelling story.

Researching the Department: Demonstrating Your Interest

Learn about the Department of Economic Development. What are their goals? What are their recent successes? Show that you care about their work. This will impress the interviewers.

Link to Application

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Beyond the Application: Networking and Building Connections

Networking is super helpful in any career. It’s especially important in consumer protection.

Attending Industry Events: Making Meaningful Connections

Go to conferences and workshops about consumer protection. Meet people who work in the field. Share your ideas and learn from others.

LinkedIn Strategies: Building Your Professional Network

LinkedIn is your online networking tool. Connect with people in consumer protection. Share articles and comment on posts. Show that you are engaged and knowledgeable.

Conclusion

Getting the Deputy Director – Consumer Investigations job (REFS/022025) takes work. Prepare your resume and cover letter carefully. Practice for the interview. Network with others in the field. With hard work and the right approach, your dream job can be yours. Go for it!