II Network Administrator (2nd Line Support)

Overview

CyberPro Consulting is a professional services firm catering to the South African, European, and Australian markets, specializing in Cloud Enablement, System Integration, Software Development, Digital Solutions for Web and Mobile, Database Management, Business Intelligence, and Data Analytics.

The expertise of CyberPro encompasses a comprehensive array of contemporary software development, digital technologies, and data solutions, with a particular emphasis on Microsoft, AWS, and Oracle platforms.

We provide top-tier professional services at competitive prices, offering flexible engagement models that include consulting, turnkey solutions, and onsite contractor services.

CyberPro’s service offerings include:

1. AWS and Microsoft Azure
2. Software and System Development
3. System Integration, Data Integration, and Migration
4. Web and Mobile Digital Solutions
5. Business Intelligence, Big Data, and Data Analytics
6. Workflow and Robotic Process Automation
7. System Analysis and Business Analysis
8. DevOps
9. Automation Testing
10. IT Project Management
11. Finance, Risk & Compliance
12. Engineering

With a team of over 500 consultants, CyberPro boasts a 24-year history of success, serving a diverse clientele that ranges from large enterprises to mid-sized businesses, with particular expertise in:

1. Insurance
2. Banking
3. Wealth and Investments
4. Retail
5. Telecommunications

Job Description

Job Overview

We are in search of a skilled IT Network Administrator to become a part of our 24-hour 2nd Line Support team. This position emphasizes advanced troubleshooting, network administration, and the optimization of IT infrastructure to ensure operational efficiency and reduce downtime. The ideal candidate will handle escalated IT issues, perform network troubleshooting and deployments, and maintain comprehensive documentation of system configurations.

Key Responsibilities

IT Support and Troubleshooting in the Office

• Deliver advanced second-line IT support for software, hardware, and network issues that have been escalated from first-line support.
• Identify and resolve intricate IT challenges, ensuring the reliability of systems.
• Serve as a primary IT liaison for internal teams, offering expert guidance and solutions.
• Oversee the monitoring of network and IT infrastructure to proactively identify and address issues.

Deployment and Network Assistance

• Spearhead the setup of PCs, software configurations, and pre-deployment testing.
• Perform network troubleshooting and optimization to guarantee secure and stable connectivity.
• Provide remote support for software and hardware installations at client locations.
• Administer and configure Active Directory, Group Policies, DNS, DHCP, and VPNs.
• Enhance network performance and troubleshoot connectivity problems (e.g., slow speeds, packet loss).

Network Administration and Security

• Oversee and troubleshoot LAN/WAN, VLANs, firewalls, routers, and switches.
• Manage firewall configurations (Cisco, Fortinet, Mikrotik) and VPN settings.
• Implement cybersecurity protocols to safeguard network integrity and mitigate threats.
• Utilize network monitoring tools (e.g., Zabbix, PRTG, SolarWinds) for real-time performance assessment.
• Assist in data protection, user access management, and adherence to IT security best practices.

Documentation and Process Enhancement

• Create and maintain comprehensive documentation for network and system configurations.
• Record troubleshooting procedures to enrich the knowledge base and enhance incident response efficiency.
• Continuously improve IT operations by reviewing past incidents and proposing enhancements.

Experience & Qualifications

Mandatory:

• A minimum of 3-5 years of experience in IT Support, Network Administration, or System Administration.
• Demonstrated ability in resolving escalated IT issues (2nd Line Support).
• Comprehensive understanding of network configurations, firewall management, and security protocols.
• Practical experience with Active Directory (AD), Group Policies, and Microsoft 365 administration.
• Proficient in troubleshooting Windows 10/11, Linux (Ubuntu/CentOS), and macOS systems.
• Familiarity with remote IT support tools (RDP, TeamViewer, AnyDesk, PowerShell).

Preferred Certifications:

• Microsoft Certified: Azure Administrator Associate (MCSA, MCSE) or AWS Certified.
• Cisco Certified Network Associate (CCNA) or higher (CCNP) or Juniper Network Certifications.
• CompTIA Network+ (Networking fundamentals).
• ITIL Foundation (IT Service Management & Incident Response).
• Zabbix Certified Specialist (for monitoring system administration) or equivalent.

Technical Skills & Knowledge

Network & System Administration:

• Skilled in configuring and managing routers, switches, and firewalls.
• Practical experience in LAN/WAN troubleshooting, VLAN configuration, and VPN management.
• Strong understanding of Wi-Fi networks, subnetting, and IP addressing.
• Experience in server administration (Windows Server, Linux).
• Basic scripting skills (PowerShell, Bash, or Python) for IT automation.

Security & Monitoring

• Knowledge of cybersecurity principles (Access Control, MFA, Security Audits).
• Familiarity with SIEM tools (Splunk, ELK, Graylog) and endpoint security solutions.
• Proficient in firewall management and intrusion detection systems.
• Understanding of patch management and OS updates (WSUS, SCCM, Intune).

Cloud and Remote Assistance

• Proficient in cloud platforms (Azure, AWS, Google Cloud).
• Administration of virtualization technologies (VMware, Hyper-V, Proxmox).
• Providing support to remote users through VPNs, cloud services, and remote desktop applications.

Interpersonal Skills and Personal Qualities

• Analytical Thinking and Troubleshooting – Capable of swiftly diagnosing and resolving intricate IT challenges.
• Effective Communication and Teamwork – Able to convey technical information to individuals without a technical background.
• Proactive Approach – Actively identifies, addresses, and resolves IT-related problems.
• Collaborative Spirit and Knowledge Sharing – Functions effectively within cross-disciplinary teams and guides junior personnel.
• Flexibility – Adapts to contemporary technologies, changing IT requirements, and organizational transformations.
• Technical Writing and Reporting – Skilled in producing clear and concise technical documentation and reports.

Advantages

Work Environment and Benefits

• Work Arrangement: On-Site.
• Shift Schedule: 24/7 IT Support (Rotational Shifts may be required).
• Career Advancement: Opportunities for professional growth and certification.
• Competitive Compensation and Benefits Package.

Reasons to Join Our Team

• Engage with state-of-the-art IT infrastructure and cloud solutions.
• Become part of a collaborative and innovative IT team.
• Access to certification opportunities and ongoing education.
• Flexible work options available post-onboarding.

Link to Application

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