Introduction
Our client, a bespoke software development and digital supply chain organization, is currently looking to hire a Network Administrator to enhance their expanding 24-hour second-line support team located in Lone Hill, Sandton. This position emphasizes advanced troubleshooting, network administration, and the optimization of IT infrastructure, with the aim of ensuring operational efficiency and minimizing downtime. The successful candidate will be tasked with managing escalated IT issues, conducting network troubleshooting and deployments, and maintaining comprehensive documentation of system configurations.
Duties & Responsibilities
1. Office IT Support and Troubleshooting
- Deliver advanced second-line IT support for software, hardware, and network issues escalated from first-line support.
- Identify and resolve complex IT challenges to ensure system reliability.
- Serve as a primary IT contact for internal teams, offering expert guidance and solutions.
- Oversee the monitoring of network and IT infrastructure to proactively identify and address issues.
2. Deployment and Network Support
- Spearhead PC setup, software configurations, and pre-deployment testing.
- Execute network troubleshooting and optimization to guarantee secure and stable connectivity.
- Provide remote deployment assistance for software and hardware installations at client locations.
- Manage and configure Active Directory, Group Policies, DNS, DHCP, and VPNs.
- Enhance network performance and troubleshoot connectivity problems (e.g., slow speeds, packet loss).
3. Network Administration and Security
- Maintain and troubleshoot LAN/WAN, VLANs, firewalls, routers, and switches.
- Oversee firewall management (Cisco, Fortinet, Mikrotik) and VPN configurations.
- Implement cybersecurity protocols to safeguard network integrity and mitigate threats.
- Utilize network monitoring tools (e.g., Zabbix, PRTG, SolarWinds) for real-time performance assessment.
- Assist in data protection, user access controls, and the implementation of IT security best practices.
4. Documentation and Process Enhancement
- Create and sustain comprehensive as-built documentation for network and system configurations.
- Record troubleshooting procedures to enrich the knowledge base and enhance incident response effectiveness.
- Persistently improve IT operations by reviewing historical incidents and proposing enhancements.
Desired Experience & Qualifications
Minimum Requirements:
- In-person attendance is essential for this position.
- Capability to operate within a 24-hour IT Support framework (rotational shifts may be necessary).
- 3-5 years of experience in IT Support, Network Administration, or System Administration.
- Demonstrated experience in resolving escalated IT issues (2nd Line Support).
- Extensive knowledge of network configurations, firewall management, and security protocols.
- Practical experience with Active Directory (AD), Group Policies, and Microsoft 365 administration.
- Proficiency in troubleshooting Windows 10/11, Linux (Ubuntu/CentOS), and macOS systems.
- Familiarity with remote IT support tools (RDP, TeamViewer, AnyDesk, PowerShell).
Preferred Skills:
- Microsoft Certified: Azure Administrator Associate (MCSA, MCSE) or AWS Certified.
- Cisco Certified Network Associate (CCNA) or higher (CCNP) or Juniper Network Certifications.
- CompTIA Network+ (Networking fundamentals).
- ITIL Foundation (IT Service Management & Incident Response).
- Zabbix Certified Specialist (for monitoring system administration) or equivalent.
Technical Skills and Knowledge:
Network and System Administration:
- Skilled in configuring and managing routers, switches, and firewalls.
- Practical experience in LAN/WAN troubleshooting, VLAN configuration, and VPN management.
- Comprehensive understanding of Wi-Fi networks, subnetting, and IP addressing.
- Experience in server administration (Windows Server, Linux).
- Basic scripting skills (PowerShell, Bash, or Python) for IT automation.
Security and Monitoring
- Comprehension of cybersecurity fundamentals, including Access Control, Multi-Factor Authentication (MFA), and Security Audits.
- Proficient in the use of Security Information and Event Management (SIEM) tools such as Splunk, ELK, and Graylog, as well as endpoint security solutions.
- Skilled in the administration of firewalls and intrusion detection systems.
- Acquainted with patch management and operating system updates, utilizing tools like WSUS, SCCM, and Intune.
Cloud and Remote Support
- Demonstrated experience in cloud computing environments, including Azure, AWS, and Google Cloud.
- Expertise in managing virtualization technologies such as VMware, Hyper-V, and Proxmox.
- Capable of providing support to remote users through Virtual Private Networks (VPNs), cloud-based applications, and remote desktop solutions.
1. Introduction to the Software Development/Digital Supply Chain Business
Overview of the Company’s Operations
Welcome to the world of software development and digital supply chain where innovation meets efficiency. Our company is at the forefront of revolutionizing how businesses manage their digital assets and streamline their supply chain processes.
Technological Innovations in the Industry
In this fast-paced industry, staying ahead of the curve is essential. From cutting-edge software solutions to advanced data analytics, technological innovations drive our operations. We pride ourselves on pushing boundaries and embracing the latest trends to deliver exceptional results.
2. Job Opportunity: Network Administrator Position
Are you a tech-savvy problem-solver looking to join a dynamic team in a growing software development/digital supply chain business? We are currently seeking a Network Administrator to join our 24-hour 2nd line support team. If you thrive in a fast-paced environment and have a passion for ensuring network reliability, this opportunity is perfect for you.
3. Responsibilities of a Network Administrator in a 24-Hour 2nd Line Support Role
Monitoring and Maintaining Network Performance
As a Network Administrator, your primary responsibility will be to monitor and maintain the performance of our network infrastructure. This includes proactively identifying and addressing any issues to ensure seamless operation around the clock.
Troubleshooting Network Issues
When network issues arise, you’ll be the first line of defense in troubleshooting and resolving them efficiently. Your ability to think on your feet and implement effective solutions will be crucial in minimizing downtime and maximizing network uptime.
Collaborating with IT Teams for Issue Resolution
Collaboration is key in our fast-paced environment. You’ll work closely with our IT teams to escalate and resolve complex network issues, ensuring a cohesive approach to problem-solving and providing stellar support to our internal stakeholders.
4. Qualifications and Skills Required for the Network Administrator Position
Educational Requirements
A degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications such as CCNA or CompTIA Network+ would be advantageous.
Technical Skills Proficiency
Proficiency in network protocols, firewall configuration, routing, and switching is essential. Experience with network monitoring tools and troubleshooting techniques will set you up for success in this role.
Experience in Network Administration
Prior experience in network administration, particularly in a 24-hour support environment, will be highly valued. Demonstrated expertise in maintaining network security and optimizing performance is key to excelling in this position.
Join us on our mission to drive innovation and revolutionize the digital supply chain industry as a Network Administrator. Apply today and be part of a team that thrives on pushing boundaries and delivering excellence.
5. Growth Opportunities and Benefits at the Software Development/Digital Supply Chain Business
Career Advancement Paths
At our software development/digital supply chain business, we love seeing our employees grow and thrive. As a Network Administrator, you’ll have the opportunity to explore various career paths within our organization, including moving up to higher-level roles like Senior Network Administrator, Network Architect, or even venturing into management positions. We provide a clear roadmap for advancement and support your professional development every step of the way.
Training and Development Programs
We believe in investing in our employees’ success. As a Network Administrator, you’ll have access to a range of training and development programs to enhance your skills and stay at the top of your game. Whether it’s technical certifications, workshops, or seminars, we’re committed to helping you stay ahead in the ever-evolving tech landscape. We value continuous learning and encourage our team members to pursue growth opportunities that align with their career goals.
Link to Application
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6. Application Process and Tips for Prospective Network Administrators
So, you’re interested in joining our dynamic team as a Network Administrator? Great choice! Here are a few tips to help you navigate the application process smoothly:
– Tailor your resume to highlight your relevant experience in network administration. Be sure to showcase your technical skills, certifications, and any specific projects or achievements that demonstrate your expertise in the field.
– Research our company and understand our products and services. Show us that you’re genuinely interested in what we do and how you can contribute to our mission.
– During the interview process, be prepared to discuss your problem-solving skills, communication abilities, and how you handle pressure in a fast-paced environment. We value candidates who can think on their feet and collaborate effectively with team members.
Remember, the application process is not just about showcasing your qualifications but also demonstrating your passion for technology and eagerness to grow with us. Good luck, and we look forward to potentially welcoming you to our team of tech enthusiasts!In conclusion, the role of a Network Administrator within a software development/digital supply chain business is integral to maintaining the efficiency and reliability of network operations. With a clear understanding of the responsibilities, required qualifications, and potential for growth in this field, aspiring professionals can confidently pursue this career opportunity. By embracing challenges, honing their skills, and seizing the available resources for development, network administrators can contribute significantly to the success of the organization and thrive in a dynamic and rewarding industry.
FAQ
1. What is the difference between a 1st line and 2nd line support role in network administration?
2. Are certifications such as CCNA or CompTIA Network+ required for the Network Administrator position?
3. How does the 24-hour support system operate, and what are the expectations for a Network Administrator in such an environment?
4. Can candidates with limited experience in network administration still apply for the position, and what steps can they take to enhance their qualifications?
